Warranty
Rydemore Warranty
Comes with Every Good Running Used Motor--- Any warranty repairs must be authorized by Rydemore and will be handled on a case by case basis.
Covers Long Block: The following components of diesel engines: pistons pins, crankshaft and main bearings, connecting rods and rod bearings, camshaft (if applicable) and camshaft bearings, intake and exhaust valves, valve springs, oil pump, push rods, rocker arms, hydraulic lifters and rocker arm shafts. The engine block and cylinder heads are covered only if damaged by a covered component.
SEALS & GASKETS: Seals and gaskets are replaced only if part of repair or replacement of covered components. Leaking gaskets or seals are not covered. Damage to a covered component due to non-covered component failure is not covered.
In the event of a warranty claim, an Engine Diagnostic Report is required from an ASE Certified Automotive facility.
This warranty shall not apply to or include the following: Repair or replacement of any engine item, including specifically, without limitation, to all components of the cooling, fuel, electrical, engine control system, Turbo, air systems, EGR systems and all ignition system components, belts, hoses and filters or any other part which is not part of the core engine. This Warranty specifically excludes head gaskets or overheating due to defective thermostats, water pumps, radiator hoses, or insufficient coolant.
Rydemore discretion to Repair or Return for Refund: Notwithstanding any other provision of this warranty, Rydemore’s sole and exclusive obligation under this warranty is limited to, at Rydemore’s option, replacement, repair or refund of the purchase price. Any customer who purchases an engine, then sells the engine or vehicle the engine was installed in will release liability of any warranty expressed or implied by Rydemore
EXAMPLES OF CONDITIONS THAT WILL VOID WARRANTIES:
- This warranty does not cover damage that is caused by lack of maintenance, which is explained in the vehicle’s Owner’s Manual. Maintenance includes proper level of fluids, lubricants, oil, and fuel. Retain all maintenance-related receipts as they may be necessary during the processing of any warranty claims. Additionally, this warranty does not cover transportation, lodging, loss of time, loss of sales or income, injury or death, or any additional incidental damages that may present themselves during operation, maintenance, installation, or repair of any and all components. This warranty does not cover any issues associated with improper installation or reuse of components not included with the engine
- Any engine used for competition racing or related purposes.
- Warranty DOES NOT apply to any engine damaged as a result of overheating or lack of lubrication. The warranty will be void on any engine returned with the heat tabs missing or melted out. Heat tabs will melt at 260 degrees and above.
- Any engine which has been repaired or remodeled to which any device or accessory not conforming to original manufacturer specifications has been installed. This includes ECM tuning, Injection pump modifications, ETC.
Covers Long Block: The following components of diesel engines: pistons pins, crankshaft and main bearings, connecting rods and rod bearings, camshaft (if applicable) and camshaft bearings, intake and exhaust valves, valve springs, oil pump, push rods, rocker arms, hydraulic lifters and rocker arm shafts. The engine block and cylinder heads are covered only if damaged by a covered component
SEALS & GASKETS: Seals and gaskets are replaced only if part of repair or replacement of covered components. Leaking gaskets or seals are not covered. Damage to a covered component due to non-covered component failure is not covered.
This warranty shall not apply to or include the following: Repair or replacement of any engine item, including specifically, without limitation, to all components of the cooling, fuel, electrical, engine control system, Turbo, air systems, EGR systems and all ignition system components, belts, hoses and filters or any other part which is not part of the core engine. This Warranty specifically excludes head gaskets or overheating due to defective thermostats, water pumps, radiator hoses, or insufficient coolant.
Towing Covered up to $500, Once Claim Approved with receipt
Labor guarantee under terms of Platinum Level Warranty is limited to the first-time failure of the product and in no case will the total labor under the terms of this guarantee EXCEED a nationally recognized labor time allowance manuals flat rate schedule of hours for R&R engine times at $100 per hour. These charges shall not exceed 100% of the part price as indicated on your original invoice, and applicable numbers of hours derived from labor allowances from nationally recognized labor time allowance manuals.
Rydemore discretion to Repair or Return for Refund: Notwithstanding any other provision of this warranty, Rydemore’s sole and exclusive obligation under this warranty is limited to, at Rydemore’s option, replacement, repair or refund of the purchase price. Warranty purchase price is non refundable. Any customer who purchases an engine, then sells the engine or vehicle the engine was installed in will release liability of any warranty expressed or implied by Rydemore
In the event of a warranty claim, an Engine Diagnostic Report is required from an ASE Certified Automotive facility.
EXAMPLES OF CONDITIONS THAT WILL VOID WARRANTIES:
- This warranty does not cover damage that is caused by lack of maintenance, which is explained in the vehicle’s Owner’s Manual. Maintenance includes proper level of fluids, lubricants, oil, and fuel. Retain all maintenance-related receipts as they may be necessary during the processing of any warranty claims. Additionally, this warranty does not cover transportation, lodging, loss of time, loss of sales or income, injury or death, or any additional incidental damages that may present themselves during operation, maintenance, installation, or repair of any and all components. This warranty does not cover any issues associated with improper installation or reuse of components not included with the engine
- Any engine used for competition racing or related purposes.
- Warranty DOES NOT apply to any engine damaged as a result of overheating or lack of lubrication. The warranty will be void on any engine returned with the heat tabs missing or melted out. Heat tabs will melt at 260 degrees and above.
- Any engine which has been repaired or remodeled to which any device or accessory not conforming to original manufacturer specifications has been installed. This includes ECM tuning, Injection pump modifications, ETC.
The following part types that are retail and used are covered by a 30-day guarantee for swap or refund (at our discretion) if found to have defects, will not take a program or not function as designed. Improper installation of any part will void any and all warranties or guarantees. In the event of a warranty claim, a report is required from an ASE Certified Automotive facility.
- Air Compressors
- Air Dryers
- Alternators
- Automatic Shift Controls
- Axle Assembly FR (4WD)
- Axle Beam (Front) (To take kingpins)
- Axle Housing (Front)
- Axle Housing (Rear)
- Camshaft
- Connecting Rods
- Cylinder Block
- Cylinder Head
- ECC
- ECM (Engine, HVAC, Brake& ABS)
- Starter Motors
- TCM
- Turbo/Supercharger (Only turbo/supercharger covered)
The following part types that are retail and used are covered by a 90-day guarantee for swap or refund (at our discretion) if found to have detects and/or not function as designed. Improper installation of any part will void any and all warranties or guarantees. In the event of a warranty claim, a report is required from an ASE Certified Automotive facility.
- Transmission
- Differential assembly (Front, Rear & Rear, Rear)
Engine Core return policy
The Rydemore Core return policy is designed to expedite an efficient, prompt and cost-effective way of returning your cores for refunds.
ALL CORES MUST BE RETURNED WITHIN 30 DAYS FROM DATE OF PURCHASE. UNLESS OTHER ARRANGEMENTS HAVE BEEN MADE. AFTER 30 DAYS, ENGINE CORES ARE PURCHASED AT RYDEMORE’S DISCRETION.
Cores are expected to be returned with the same components that were mounted on the purchased engine unless authorized by Rydemore.
Following the instructions listed below will ensure your core refund is processed quickly and correctly.
- Ensure all oil and other liquids are drained from the core
a. If core engine leaks any fluids during transport any clean up charges are the responsibility of the customer. - Ensure all components are returned with the engine core
a. Cylinder head and valve cover
b. Turbo charger and exhaust manifold
c. Fuel injectors, fuel injection pump and E.C.M
d. Oil pan, flywheel and flywheel housing
e. Starter and Alternator
f. Fan Hub
g. Air Compressor (If applicable) - Band or strap the core to the pallet then plastic wrap the engine. If shipping more than one core, place as many on one pallet as safely possible.
- Call the Rydemore Truck Parts Shipping Department at 978.342.1100 or send an email to info@rydemore.com
- Provide the invoice number from your purchase and your email to send the bill of lading to, also provide your hours of operation.
- Do not ship your cores with any common carrier not designated by Rydemore or on a Bill of Lading not provided by Rydemore. The Shipping Department will provide you with a Bill of Lading and Schedule the pickup.
a. If core engine is not ready for pickup when scheduled, the customer is responsible for any additional charges this causes
